Customer Financial Services Support - Frankfurt - 12 months temporary contract
- Frankfurt am Main, Hessen, Germany Frankfurt am Main Hessen DE
- Permanent, Full time
- 06 Sep 18 2018-09-06
Our team: We are a global business and financial information and news leader, giving influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. To be successful we need people and teams who have the passion and pace to deliver to our clients. Our teams consist of individuals who are analytical, organized and results oriented with a passion for great customer service.
The Customer Financial Services team is a fast-paced team, playing an integral role within the company. Based in Central London, the team is responsible for the whole of the Europe, Middle East and Africa region.
What's in it for you?
You will be responsible for ensuring the timely receipt of invoices, answering all customer queries (including checking and following up on overdue accounts) and will work alongside internal departments, such as Sales, Communications and Installations to answer clients' queries. You'll work alongside our New York billing team to resolve pricing issues and terminal inventory disputes, as well as attend regular team meetings with Sales to build strong working relationships and identify key areas for improvement. From time to time, you will also be required to make client visits.
We will trust you to:
- Log all collection notes on our database or the internal ticketing system
- Show clients how to track terminal inventory through Sid reports, advising of change activity, current subscriptions and real-time/3rd party services received for each user
- Advise clients of costs due to removals/relocations/conversions and help them with their own internal budgets
- Analyse MS-Excel spreadsheets to assist clients with their costing and analysis
You must have:
- Bachelor's degree or equivalent work experience
- Fluency in English and German
- Full proficiency in Excel
- Invoice processing experience
- Excellent communication and customer service skills
- An ability to multi task and work to deadlines
- A keen interest in financial markets.
We would love to see:
- Experience of client visits
- Experience of SAP and an internal ticketing system
- Experience of working within a high volume Credit Control environment