Custody Client Service Management - Senior Administrator

HSBC provides a comprehensive range of financial services through three global businesses: Retail Banking & Wealth Management; Commercial Banking; Global Banking and Markets; and Wealth & Personal Banking.

The HSBC Group in Luxembourg is a significant employer and operates several businesses including asset management, securities services, private banking and corporate banking.  

For our securities services activities, we are currently looking to recruit a:

Custody Client Service Management - Senior Administrator / Permanent contract

Role and Responsibilities:

As a member of the Custody Client Service Management Team you will be responsible for managing day to day relationships with our Clients, and responding to their inquiries in a timely manner. You will be required to support specific requirements linked to the daily Custody activity of the Clients across both Traditional and Alternative trading activity, with a focus on having knowledge of Private Asset clients and perform proper oversight of the delegated tasks in relation to the Clients.

As well as supporting our clients with their BAU activity, you would also be responsible for overseeing and supporting the implementation of custody requirements of business changes, integration of new business, oversight for migrations, fund launches/reviews, liquidations and exits including account opening and Network related activities.

The Client Service Management Senior Administrator will be required to work closely with the New Business Implementation team, Client Account Management, as well as other internal operational teams and offshore teams to deliver the best support and services to our existing and new Clients. 

Professional Skills and Experience:

• Bachelor’s degree or equivalent professional qualification, preferably in Business or Economics
• At least 5 years working experience in Custody Services or similar position, including client contact
• Good knowledge of complex fund structures, Private Asset Clients activity, Cash, securities, foreign exchange processes and derivative instruments from custody and operational point of view.
• Good knowledge of Luxembourg fund regulations
• Good communication skills – over the telephone and in writing
• Ability to meet tight deadlines while maintaining close attention to detail and adhering to procedures and key controls.
• Team player, but also have the ability to work independently
• Good experience with office software (Excel advanced, Word, Access)
• Fluency in English, both written and spoken; other languages a definite advantage

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, please send your application letter and curriculum vitae (in English) today, and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family-friendly policies.

Please note that due to the volume of applications received, we will acknowledge your application only if we wish to proceed to the interview. If you have not received a response within 4 weeks your application has not been successful.

Please also note that every selected candidate will have to provide us with a valid criminal record check-in due time.

For any GDPR request, please send it to: lux.data.privacy@hsbc.com