We are seeking an Technical Support /Service Desk to provide first-level support and assist users with technical issues across a range of systems and services. This is an excellent opportunity for someone looking to build or grow their career in ICT within a supportive team environment.
What you'll need to succeed
Key Responsibilities
Provide ICT support and guidance to internal users and stakeholders.
Respond to requests via phone, email, and ticketing systems.
Escalate complex issues to appropriate support teams.
Contribute to knowledge base articles and process documentation.
Ensure timely resolution of requests while delivering excellent customer service.
Skills & Experience
Experience in a Service Desk, Help Desk, Desktop Support, or ICT Support role.
Strong customer service and communication skills.
Basic troubleshooting experience across Windows environments and user access management.
Strong problem-solving skills and attention to detail.
Ability to manage competing priorities in a fast-paced environment.
What you need to do now
If you're interested in this role send your updated CV at arjun.singh@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#3013677
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
