Key Accountabilities:

1. Responsible for the identification, assessment, measurement, mitigation and monitoring of operational risk in the assigned areas/portfolio.
2. Partner with business line managers to continually conduct root cause analysis and establish the risk and control management framework where appropriate to improve our control processes and business operating models.
3. Participate where appropriate in the development of an annual internal control plan, including regular/ad-hoc/thematic testing.
4. Proactively liaise with relevant departments to complete review of Risk and Control Self-Assessment (RCSA) to identify key operational risks and effective mitigation actions/ measures.
5. Review incidents and customer complaints with regulatory and compliance concerns; ensuring completion of root cause analysis and corrective/preventive actions by relevant parties.
6. Assist the department/ team head in risk and control related matters, e.g. :

- Monitor operational loss and KRIs

- Monitor timely completion of the PBG governance or policies and post-launch reviews

- Drive achievement of balanced scorecard KPIs related to risk management and regulatory compliance

1. Maintain appropriate and orderly records and providing information to facilitate management reporting and analysis.
2. Promote risk and control awareness e.g. training. Work with various training teams in the bank to modify training contents and approaches as appropriate to enhance compliance and control quality. When appropriate, lead development of new training program, and be the trainer.
3. Coordinate and assure proper execution of the assigned ORMC, bank/PBG-wide risk & compliance initiatives.
4. Facilitate and support BORF and Compliance Committee meeting.
5. Provide coaching and guidance to junior staff in the team.

Requirements:

1. Degree holder in Business Administration, or related discipline.
2. Minimum 8-10 years of experience related to retail banking operations risk management, or relevant compliance or audit experience, preferably with in-depth knowledge of general banking products/business practices and regulated banking activities.
3. Possess risk and control knowledge/ experience in Private Banking, Business Banking business is an advantage.
4. Good understanding and knowledge of business operational risk and internal control principles; ability to assess risk trends.
5. Thorough knowledge of banking practices, operations and procedures.
6. Solid knowledge of the external environment; regulatory (e.g Basel, HKMA, SFC, HKAB, FATCA..etc), approach by competitors etc.
7. Preferably possess / obtain Core or Professional level of qualification under the HKMA Enhanced Competency Framework (ECF) on Operational Risk Management (ORM).
8. With business acumen, logical mindset, good interpersonal and communication skills.
9. Proficiency in MS applications, including Excel, Word and Power Point.