Job Description

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Our Team

The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company's payment network.

The U.S. Merchant Marketing, Global Marketing Execution & Analytics (UMGEA) team is responsible for leveraging marketing and analytics capabilities to drive sustainable growth through customer, partner, and product insights that inform the merchant value proposition, channel strategy, and investment optimization, while leveraging the full range of enterprise assets and partnerships for GMNS customers and ensuring we remain compliant as a network.

The GMNS Analytics team within UMGEA is responsible for partnering with global markets to drive profitable growth, accelerating acceptance and amplifying the value of Amex acceptance to Merchants, bank partners and Card Members at scale. We offer powerful data and actionable insights to attract new businesses to engage with Amex, help existing businesses improve performance and capitalize on new opportunities.

Description:

The UMGEA - Global Analytics team is seeking an Analyst for the Field Analytics team. The Analyst will support the build and rollout of scalable merchant intelligence capabilities that help identify actionable opportunities, enable retention and growth initiatives, and inform Client Management and Marketing treatments across GMNS.

This role will support work across merchant triggers, retention analytics, trigger arbitration, treatment playbooks, and predictive insights. The Analyst will help translate analytical opportunities into clear business actions, supporting the transition of insights and pilots into governed, production-ready capabilities through platforms. The role requires strong analytical problem-solving, attention to detail, execution discipline, and the ability to turn complex data into practical recommendations that can be activated by field, Client Management, and Marketing partners.

Responsibilities

Responsibilities:

• Provide analytic and execution support for merchant retention, trigger arbitration, treatment playbooks, and predictive insights that enable GMNS growth initiatives and Client Management priorities.
• Analyze merchant performance, spend, engagement, coverage, and behavioral trends to identify early indicators of decline, retention risk, and growth opportunities and support field activation decisions.
• Support the development and scaling of merchant trigger capabilities, including deterministic and predictive triggers that help enable timely, insight-led interventions.
• Help translate analytical pilots and proof-of-concepts into governed, production-ready capabilities through enterprise platforms such as TargetIQ.
• Partner with cross-functional stakeholders to understand business questions, define analytical requirements, and deliver timely, high-quality insights.
• Translate complex data into clear, concise findings, treatment recommendations, and business actions that can be understood and acted upon by partners.
• Support automation and standardisation of recurring analytics processes to improve efficiency, reduce operational risk, and increase speed to market.

Qualifications

Qualifications:

• 2-4 years of relevant experience in analytical domain.
• Intellectual curiosity, attention to detail ability to learn quickly and drive results.
• Ability to drive insights from data, manage multiple projects and drive results in a fast-paced environment.
• Strong collaboration skills with ability to build relationships and challenge the status quo.
• Excellent business writing and presentation skills with the ability to communicate effectively, build relationships and influence at all levels.
• Technical Skills: Familiarity with Google Big Query, SQL, Python, Lumi, PySpark and Tableau.
• Experience in dispute analytics, risk operations, or merchant business preferred.
• Experience in Machine Learning/ Cloud / Gen AI is a plus.

Academic Background:

• Bachelors in Statistics/Mathematics/Economics/ Engineering/Data Science with relevant experience.
• Post Graduation in Statistics/Mathematics/ Economics/Engineering/Management is a plus.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.