Description and Requirements

Role Value Proposition

The role requires an independent quality assurance review performed for continuous improvement and quality control management program that impact customer centricity, financial and audit results. The objective of this quality control review is to identify accuracy, completeness and timeliness trends in the processing of new establishments for US Pensions, benefit quotes. Quality Management Team provides feedback on noticeable trends and recommendations for continuous improvements. The result of the review is being reported to RIS Management once the entire file has been performed.

Key Responsibilities

• Extracting, compiling and comparing data from various sources.
• Reviewing all critical information of clients.
• Test the report / data for possible fraud, accuracy, completeness and timeliness.
• Report out the findings to management.
• Extracting, compiling and comparing data from various sources and reviewing data / creating metrics using various systems, applications, and Excel.
• Review critical documents of clients through various applications.
• Check the accuracy, timeliness and completeness of data by running various reports and comparing it to PCTS or Vantage systems.
• Save and share the reports / findings with on shore team.
• Share the discrepancies with onshore team to rectify them.
• Communication with stateside team on regular basis after sharing discrepancy reports.
• Seeking indirect satisfaction level of end users by providing them accurate and timely services.
• Be able to create / modify formulas in Excel to meet the need of any report.
• Interpret data to identify possible fraud situations.
• An understanding of the business practices of each team.
• Follow-up with other Business partners for closure of open items and provides back-up for all discrepancies.
• Communication skills - should be able to read, interpret business documents.
• Good verbal/written communication
• Proficiency in English - Spoken and Written
• Working knowledge of AI capabilities with the ability to evaluate and validate outputs with guidance.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!