Job Title

Senior Product Operations Consultant, Data Integrity Manager (DIM)




Intro:



At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?




About the Role



As a Senior Product Operations Consultant, you will support and enhance Data Integrity Manager (DIM) solutions for global managed services clients. You will lead upgrades, migrations, reconciliation change delivery, and operational improvements while ensuring platform stability and client satisfaction. This role combines technical expertise, production support, and project execution across complex financial reconciliation environments. Success is measured through high-quality delivery, operational efficiency, platform reliability, and strong client outcomes.




What You Will Be Doing



• Lead end-to-end delivery of DIM upgrades, migrations, and client-specific projects.

• Coordinate user acceptance testing, regression testing, and deployment readiness activities.

• Configure and maintain reconciliations, workflows, matching rules, schedules, and reporting solutions.

• Design, implement, test, and document reconciliation changes aligned with governance standards.

• Analyze production issues, perform root cause analysis, and drive timely resolution.

• Collaborate with development, product, infrastructure, and client teams to deliver platform enhancements.

• Optimize scheduled jobs, reconciliation processes, and system configurations to improve performance.

• Identify and implement automation opportunities that reduce manual effort and operational risk.

• Support regulatory, compliance, and mandatory platform changes across managed services environments.

• Mentor team members and provide subject matter expertise on reconciliation best practices and platform capabilities.




Required Qualifications




• Candidate should have 8-12 years of overall IntelliMatch (FIS Data Integrity Manager) experience, with a strong blend of application support, reconciliation development, and change delivery.



• Strong expertise in
reconciliation configuration, matching rules, workflows, scheduling, reporting, and operational support.

• Experience managing application upgrades, migrations, testing cycles, and production deployments.

• Proficiency in SQL for troubleshooting, data validation, analysis, and issue investigation.

• Strong understanding of production support processes, incident management, and root cause analysis.

• Experience working within Agile and ITIL-based delivery and support frameworks.

• Ability to manage multiple priorities while collaborating with global stakeholders and clients.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.




Preferred Qualifications



• Experience supporting managed services clients in financial services or banking environments.

• Knowledge of reconciliation platforms, financial operations, and transaction lifecycle processes.

• Experience with process automation, operational efficiency initiatives, and continuous improvement programs.

• ITIL Foundation certification.

• Agile, Scrum, or Kanban certification.

• Experience leading post-deployment stabilization and client-facing change delivery activities.




What We Offer you



At FIS, you can grow your career as far as you want to take it. Here's what else we offer:



Opportunities to make an impact in fintech



Personal and professional learning



Inclusive, diverse work environment



Resources to give back to your community



Competitive salary and benefits




Privacy Statement



FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.




Sourcing Model



Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.



#pridepass