Job Description



Role Summary:

As the first point of contact for visitors and callers, you will play a crucial role in creating a positive experience for all internal and external stakeholders. Your responsibilities will include managing the reception area, operating a busy switchboard, coordinating meetings, and assisting with other administrative tasks.




Responsibilities




Key Responsibilities:

• Front of House Duties:
  
  
  
  
  • Greet visitors and ensure they feel welcomed, directing them to the appropriate individual or department.
  
  
  • Maintain a tidy and professional reception area.
  
  


• Switchboard Operation:
  
  
  
  
  • Answer all incoming calls in a friendly, timely, and polite manner.
  
  
  • Redirect calls to the relevant departments and take messages as required.
  
  


• Customer Service & Queries:
  
  
  
  
  • Handle inquiries efficiently, providing information where possible or forwarding queries to the correct department.
  
  
  • Ensure a high standard of customer service to internal and external visitors.
  
  


• Administrative Support:
  
  
  
  
  • Book and coordinate courier and taxi services as required.
  
  
  • Manage the meeting room calendar, ensuring spaces are booked efficiently.
  
  
  • Tidy and organize meeting rooms before and after use.
  
  


• Team Support:
  
  
  
  
  • Assist other members of the administration team when necessary, contributing to overall office efficiency.
  
  


• Other Duties:
  
  
  
  
  • Perform any ad hoc duties as they arise, supporting the smooth running of the office.
  
  

• Strong communication and interpersonal skills.


• Excellent telephone etiquette and customer service skills.


• Highly organized with the ability to manage multiple tasks simultaneously.


• Proficiency in Microsoft Office (Word, Excel, Outlook) and other office software.


• Ability to work independently and as part of a team.


• Prior experience in a reception or customer-facing role is preferred.