About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

About FWD Takaful Berhad

FWD Takaful Berhad ("FWD Takaful") is a takaful provider in Malaysia that offers family takaful services. FWD Takaful is licensed under the Islamic Financial Services Act 2013 and is regulated by Bank Negara Malaysia. FWD Takaful is a takaful business unit of FWD Group.

Visit https://www.fwd.com.my

Join us

We're proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful. Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences. Our values - committed, innovative, proactive, open, and caring - define who we are and what we do as we work together to bring our vision to life, every single day.

KEY ACCOUNTABILITIES

• Manage allocation of resources and execution of the operation including management information reporting, operational planning and support, administration, processing efficiencies and service performance for new business & underwriting.
• Develop the operations team as a customer centric service centre with the aim to deliver cost effective and efficient service to certificate owners, intermediaries and employees.
• Develop operational guidelines and procedures to ensure compliance with Group guidelines and maintain high quality service standard.
• Act as a specialist in providing operations advice and able to recommend strategic business solutions to improve efficiency of the business.
• To timely review any processing errors and analyze the operational impact and control measures (Preventive, Detective & Reactive) and escalate to management.
• Oversees and provide guidance and direction for new business & underwriting functions within the Company, and across the support departments.
• Responsible for the Operational readiness for any new products or special schemes which includes promulgating new business & underwriting guidelines, process workflow, SOP, and document/form.
• Monitor new business & underwriting standards and continuously review and initiate actions for staff with the aim of achieving service excellence.
• To ensure that processes and procedures are continuously reviewed for improvement and the changes are implemented effectively.
• Identify and mitigate risks in the new business & underwriting functions arising out of people, process, and system. Perform quarterly risk review and updates Risk Coordinator.

QUALIFICATIONS / EXPERIENCE

• Bachelor of degree or equivalent, in Biology, Mathematics, Science, Genetics, Actuarial Science, Biochemistry, Nursing, Business Studies
• At least 7 years working experience primarily in Life and Health underwriting (Insurance/Takaful).
• Exposure in supporting various business network primarily in Agency and other important channel (i.e. Banca, Direct, Partnership and Alternative Business).

KNOWLEDGE & TECHNICAL SKILLS

• Understanding in Insurance/Takaful guidelines, principles & practices.
• Understanding in Insurance/Takaful system-applications (Back-end core operating system, e-Application, Imaging & Workflow system, Portal, etc).
• Involvement in technical requirement gathering and implementation plan of the product/non-products related projects.
• Excellent in both English and Bahasa Malaysia communication and writing skills.
• Good management, organizational and leadership skills.
• Good interpersonal and good communication skills.
• Multi-tasking capabilities with strong ability to plan, prioritize and manage projects.
• Resourceful problem solver, skilled in identifying and meeting needs.