Senior Relationship Manager

Who we are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The opportunity

We are building a dynamic partnership team with a clear mission: empower Enterprise Accounts through unwavering support and innovative payments solutions. The sponsor translates ambitious goals into tangible results by cultivating strategic relationships and delivering cross-functional value across Indirect Sales, Product, Consulting, and Customer Support. This role blends strategic vision with hands-on execution, shaping client needs and guiding high-value deals from concept to outcome with disciplined CRM practices. It offers an international, multinational setting with global travel to meet clients and present transformative solutions. You will develop long-term account plans that drive sustained growth and measurable impact in payments. Join us to lead, inspire, and advance enterprise partnerships on the world stage.

Day-to-day responsibilities

• Cultivate and manage relationships with Enterprise accounts, ensuring high levels of customer satisfaction and engagement.
• Serve as the primary point of contact for assigned accounts, understanding their business needs and objectives.
• Proactively identify and pursue new sales opportunities within existing accounts.
• Work closely with the line manager on ongoing opportunities, account status, and sales performance metrics.
• Maintain accurate and up-to-date records in the CRM system, documenting opportunities, progress and outcomes.
• Work closely with internal teams, including Indirect Sales, Product, Consulting and Customer Support to align on client needs and deliver solutions.
• Engage in international travel to meet clients, conduct presentations and attend industry events.

Who are we looking for

We look for big thinkers. People who can drive positive change, step up and show what's next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

Proven Track Record in High-Value Sales

• At least 5 years experience in Key Account Management or Business Development
• Proven sales experience with technical complex solutions
• Capable of building strategic account plans that drive long term objectives
• Persuasive communicator, able to articulate a vision that delivers value
• Proactive, self-motivated, capable of anticipating customer needs and risks

International mindset

• Used to work in multinational companies with matrix organizations
• Fluent in English, any other language is a plus

• Deep understanding of the Payment Industry

Relationship-focused

• Displays customer empathy & relationship mindset
• Team oriented & collaborative
• Intellectually curious, energetic and innovative.
• A "can do" mindset

Perks & Benefits

At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Work in an international environment with cutting edge technologies.
• Enjoy a wide range of benefits: medical insurance, pension found, tickets restaurant, company bonus, 50% of remote working.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Information at a Glance