Innovation isn't just what we do; it's how we work. At FIS, you'll collaborate with talented people across the globe to create solutions that shape the way the world pays, banks and invests. If you're ready to grow your career while making a meaningful impact, we'd love to meet you.

Role location: Full onsite - BGC (Client Site) or EcoPlaza Makati (FIS Office)
Schedule: Shifting/Rotating

About the role

As a Systems Operations Analyst, your skills will help keep our technology platforms running smoothly. You'll support client-facing systems and applications, troubleshoot production issues, resolve processing errors and help maintain reliable operations in a 24x7 environment. This is an opportunity to build your technical skills while supporting technology that plays an important role in financial services.

Your key responsibilities

• Serve as Level 1 support and coordinate with support teams or product owners on troubleshooting, maintenance and related concerns.
• Monitor and manage hardware and software in a 24x7 processing environment to support reliable performance and availability.
• Identify abnormal processing conditions, investigate issues and take appropriate action to resolve errors in a timely manner.
• Perform batch and report processing and use production control tools and resources to respond to system processing errors.
• Prepare operational checklists, statistical summaries and daily, weekly and month-end reports, while maintaining proactive communication with clients and internal teams.

What you bring

Required qualifications

• Knowledge of the financial services industry and mainframe and/or open systems operating environments.
• Basic working knowledge of Unix/Linux commands and the ability to use production control tools to analyze and respond to system processing errors.
• Knowledge of operational procedures, management reporting and management information systems, including experience performing batch and report processing.
• Strong troubleshooting and problem-solving skills, with the ability to recognize abnormal processing conditions and take appropriate action.
• Clear verbal and written communication skills for working with both technical and non-technical audiences, and the flexibility to work shifting, rotating and/or graveyard schedules.

Preferred qualifications

• ITIL certification.

The impact you'll make

As a Systems Operations Analyst, you'll help maintain the stability and reliability of systems and applications that support day-to-day operations. Your monitoring, troubleshooting and timely response to processing issues will help keep services running smoothly while supporting effective communication between clients and internal teams.

What we offer you

Ready to build what's next? At FIS, you'll have the opportunity to grow your career, contribute your ideas, and help create technology that powers the global economy. Our benefits include:

• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Internal career growth opportunities
• Inclusive and diverse work environment
• Resources to invest in your community

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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