Company:
Marsh

Description:

As an HRS Operations Team Leader, you'll play a key role in delivering outstanding employee experience by driving the effectiveness and efficiency of our HR Operations team. Leading a cross-country team supporting the German, Swiss, and Austrian markets, you will help shape a high-performing, engaged culture where people can do their best work. You'll also partner closely with internal stakeholders across Germany, Switzerland, and Austria to build trusted, long-term relationships and ensure exceptional service delivery.

You can also expect to work in a people-oriented team with experienced colleagues and engaging leaders, gain experience in a global organization, and enjoy strong opportunities for development and career growth.

We will count on you to:

• Manage and develop the team through workload planning, coaching, feedback, talent development, and annual appraisals

• Recruit, onboard, train, and support new and existing team members

• Deliver high-quality HR admin operations in line with procedures, legal requirements, and customer expectations, according/matching to our KPI and SLA

• Act as the main point of contact for process-related and people-related escalations

• Identify process gaps and issues, and collaborate with the team to implement improvements

What you need to have:

• 2+ years of experience in a similar leadership role, preferably with operational background

• Strong managerial skills and experience leading teams

• University degree, preferably in HR or a related field

• Excellent German and very good English skills

• Proficiency in MS Office, especially Excel

• Experience managing processes and projects

• Strong communication and interpersonal skills

What makes you stand out:

• Practical knowledge of Workday and ServiceNow or other ticketing system

• Knowledge of German labor law, social security, and tax regulations

• Previous experience in an SSC or BPO environment

• Strong client-focus and a proactive mindset

• Excellent analytical and organizational skills with strong attention to detail

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.