• Lead regional payment ops with full ownership of service delivery
• Drive transformation, controls, and operational excellence at scale

About Our Client

Our client is a leading financial institution with a strong global footprint and established shared services infrastructure supporting multiple markets. Known for its robust governance standards and investment in operational excellence, the organisation operates large-scale banking functions across payments, cash management, and transaction services.

With a strong focus on digital transformation and continuous improvement, the firm provides a platform for senior leaders to influence large, cross-border operations while working closely with regional and global stakeholders.

Job Description

• Lead end-to-end payment operations including transaction processing and controls
• Ensure consistent delivery of service levels, turnaround times, and client outcomes
• Drive transformation initiatives and operational change across global processes
• Partner with stakeholders to enhance service performance and delivery standards
• Oversee outsourced partners, ensuring strong governance and performance outcomes
• Improve productivity and quality through process optimisation and data-led insights
• Strengthen risk management, audit readiness, and regulatory compliance frameworks

The Successful Applicant

A successful VP - Global Payment Operations should have:

• Proven leadership in banking operations or processing environments
• Strong expertise in service delivery, operational performance, and cost efficiency
• Solid understanding of risk, controls, compliance, and audit in financial services
• Experience managing global stakeholders and influencing across functions
• Demonstrated ability to lead, develop, and build high-performing teams
• Track record in driving transformation, process improvement, or change initiatives
• Resilient and adaptable, with the ability to operate in complex environments

What's on Offer

This role offers the opportunity to lead a strategically important function within a globally recognised financial institution, with exposure to senior stakeholders and ownership of large-scale operations. You will benefit from a strong leadership platform, and access to continuous learning, transformation projects, and best-in-class operational practices. The organisation promotes a collaborative culture, with a focus on innovation, operational excellence, and employee development.