FIND YOUR 'BETTER' AT AIA

We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About the Role

•\tPlay an integral role in ensuring Human Resources policies and procedures are developed, maintained and compliant with organisation and legislative requirements.
•\tLead the employee and industrial relations matters to help build and sustain a positive and engaged work environment.

Responsibilities include, but are not limited to, the following:
Human Resources Governance

• Act as lead advisor and liaison for Human Resources Governance related matters with Risk and Compliance and Internal Audit.
• Be the central point for Human Resources policies and procedures by partnering with department stakeholders (e.g., Human Resources Operations and Centre of Excellence teams) to ensure the completeness of respective policies and procedures.
• Be the Singapore entity liaison with Group Human Resources on governance and risk management, identify gaps and implement appropriate mitigation plans.
• Collate and analyse employee feedback on a regular basis and as needed recommend updates to associated policy and procedures to generate positive outcomes.

Employee Relations

• Set direction, maintain polices, and be the key point of contact, in all matters relating to employee and industrial relations.
• Advise senior leaders, managers, and Human Resources Business Partners on employee and industrial relations - including disciplinary and grievance procedures and other issues that may arise.
• Responsible for review of employee grievances and investigations as per internal local and Group standards in a timely and efficient manner.
• Share knowledge with senior management and other colleagues to ensure broader understanding of employment requirements, industrial relations, and best practices.
• Ensure satisfactory union-management relations and manage collective bargaining agreement. Lead grievance procedures including arbitrations and assists all levels of management on union-labour matters.

Requirements:

Qualifications

• Bachelor's Degree, with specialisation in Human Resource preferred.

Experience

• Specialist knowledge and experience of Human Resources policies and procedures and associated governance and compliance.
• Specialist knowledge and experience of employment legislation, industrial relations / unions, and management of employee grievances and investigations.

Other skills

• Strong business acumen and ability to work across the organisation to achieve the desired business outcomes.
• Excellent communication skills, both written and verbal.
• Effective communication skills, experience of liaising with and influencing senior stakeholders.
• High learning and adaptability agility.
• A critical thinker with strong problem-solving and detail-oriented skills.
• Well-developed analytical skills to manage talent acquisition metrics and drive improvements.
• Creative thinker while maintaining a strong focus on practical solutions.
• Able to work with minimal supervision in a fast-paced environment
• Strong people skills with ability to deal effectively with individuals at all levels of the organisation.
• Able to collaborate effectively across multiple departments (e.g., Risk and Compliance, Internal Audit, Legal), Group Human Resources (as required) and with external bodies.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.