SMBC Singapore serves as the Regional Hub for SMBC's Asia Pacific branches outside Japan. As part of the Governance Planning Department for Asia Pacific, the Operations Management Office (OMO) supports activities related to operational control and governance across business functions and branches throughout the APAC region.

This position will lead the Operational Risk Control team, working closely with colleagues across APAC offices to review and provide advisory support on business and operational processes. The role also involves driving initiatives to strengthen and optimize internal controls, reduce operational risk, and enhance governance across the region.

Responsibilities

• Formulate, implement, and periodically review policies, procedures, and best practices to enhance efficiency and ensure compliance across front-to-back banking operations.
• Manage issues and queries relating to Head Office policies and requirements, and provide timely guidance, solutions, or workarounds where appropriate.
• Lead or support projects and cross-functional initiatives aimed at strengthening internal controls, improving operational efficiency, and driving automation and digitalization initiatives as assigned by Management.
• Provide advisory support and recommend solutions or management responses to address audit findings and regulatory observations.
• Conduct on-site operational reviews and inspections to assess the effectiveness of internal controls and governance practices.
• Lead and develop the Operational Risk Control Team to ensure departmental objectives and collective goals are achieved.
• Prepare and present regular management updates, reports, and progress assessments to senior stakeholders.

Requirements

• Strong understanding of end-to-end banking operations (front-to-back). Experience in the Corporate Banking sector will be an advantage.
• Good knowledge of local banking regulations, operational risk management principles, and control frameworks.
• 10-15 years of experience in Banking Operations, Risk Management, Internal Control, or banking-related project management.
• Proficient in Microsoft Office applications, including Excel, PowerPoint, Word, and collaboration tools.
• Excellent interpersonal, communication, presentation, and stakeholder management skills.
• Strong analytical and problem-solving abilities, with the capacity to work independently and manage multiple stakeholders.
• Demonstrated ability to collaborate effectively and build positive working relationships across departments and regions.
• Ability to manage multiple priorities and adapt effectively in a dynamic environment.
• Prior experience in people management, team leadership, and staff development is preferred.