People Advisor - CSG People Team




Department: CSG - Business Operations (Audit / Risk / Client Account Management / Finance / People / Procurement / Property and Facilities / Sales and BD / IT)




Employment Type: Permanent




Location: Birmingham




Description



We are seeking an experienced People Advisor to deliver employee relations advice and support during an exciting period of business change and growth. The purpose of this role is to support the business with an effective, customer commercially focused people advisory service.




Who you'll be working with



Reporting into the People Advisory Manager, you will be an integral part of the CSG People team and will work closely with People Business Partners, internal stakeholders and external suppliers to support the provision of a high performing people advisory service, which helps to meet the needs of colleagues, supports successful outcomes for clients and aligns with the CSG business strategy.



This role will be linked to our Birmingham office, but some remote working will be available due to the national focus of this role. There will be a requirement for occasional travel, where required, to provide face to face support to colleagues across all of CSG office locations.




What you will do?



Provide both pro-active and re-active expert advice, solutions, coaching and support to managers and colleagues on a range of generalist, more complex people matters across the colleague life cycle.



You will work closely with managers, colleagues and the broader People team to provide a professional advisory service on a range of generalist people matters, which will include:

• Providing proactive, consistent and commercially focused advice and coaching support to develop manager capability, drive a culture of high performance and encourage colleague engagement and wellbeing


• Case management to drive the resolution of performance, probation, attendance, disciplinary and grievance issues, ranging from informal discussions, to formal investigations, formal hearings and appeal stages


• Supporting line managers and colleagues with the application of CSG policies and processes, to help identify potential solutions for more complex people matters, whilst also considering employment legislation and best practice


• Advising the business and supporting People Business Partners on the design and end to end implementation of change programmes


• Supporting managers to deal with, or when particularly sensitive sometimes directly manage, complex and long term absence cases


• Involvement in resolving more complex queries (e.g. benefits, maternity, absence or policy related) which are escalated from the DAC Beachcroft shared services HR Service Desk


• Providing guidance around the Flex Forward approach to working and managing the formal flexible working application process


• Supporting the People Advisory Manager and other People Team colleagues with relevant queries, project improvement work in support of the CSG strategic plan, including engagement, well-being and Inclusion and Diversity plan activities


• Supporting the development and maintenance of people policies, to ensure continued relevancy, as well as legislative and regulatory compliance


• Embedding and demonstrating the culture and values of CSG, whilst encouraging colleagues to be accountable to do the same

Who you are

• Some relevant Employee Relations experience is essential, but ideally a minimum of 2 years demonstrable experience of managing cases relating to a broad range of complex people issues, including grievances, formal performance management and conduct cases


• Ability to demonstrate and effectively apply a sound knowledge of key employment legislation


• A CIPD qualification, or part qualification, is desirable but not essential as is the ability to understand a professional services business environment


• Good written and oral communication skills are vital alongside strong stakeholder engagement skills, able to confidently and effectively communicate and collaborate with colleagues at all levels


• Proactive and willing to take ownership of tasks and projects


• Highly organised, has the ability to prioritise effectively and deal calmly with deadlines and conflicting priorities


• Team oriented, flexible and enthusiastic with a positive and collaborative approach


• Ability to work autonomously and use own initiative when required


• Strong attention to detail and a high level of accuracy


• IT and data literate with knowledge of Microsoft Office


• Some experience of working with People systems and/or administration essential


• Solutions orientated, with an enthusiasm for innovation and improvement


• Demonstrates alignment with the Firm's Cultural Principles (Clear, Creative, Determined and Supportive)

What's in it for you?

• High levels of flexibility and a great work life balance - https://www.dacbeachcroft.com/en/Work-with-us/Whats-in-it-for-you


• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)


• Opportunities for growth and progression including professional funding


• In person and remote social events


• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!