Key Responsibilities

• Ensure effective collection activity across the team in line with company credit policies.


• Conduct regular one-to-one meetings and oversee individual and team performance.


• Coach, mentor and develop credit control team members.


• Identify and implement process improvements to enhance efficiency and controls.


• Build and maintain strong relationships with key stakeholders and customers.


• Manage and resolve complex or escalated debt issues.


• Lead and contribute to business improvement and ad hoc project work.


• Monitor and support delivery of team KPIs and objectives.


• Attend stakeholder meetings to review aged debt, agree collection strategies and resolve outstanding issues.


• Complete complex account reconciliations and assist with customer query resolution.

The successful candidate will ideally possess:

• Previous supervisory experience within a finance or credit control environment.


• Strong understanding of credit control best practice and debt recovery processes.


• A process-driven mindset with the ability to identify and implement improvements.


• Excellent organisational and prioritisation skills.


• Strong communication and negotiation abilities.


• Confidence working with stakeholders at all levels of an organisation.


• Proficiency in Microsoft Excel and other Office applications.


• High attention to detail and ability to handle confidential information appropriately.


• A proactive and solutions-focused approach.


• Commitment to delivering high standards of service and performance.

Benefits

• Hybrid working arrangements.


• Health and wellbeing support.


• Pension scheme.


• Life assurance.


• Professional development and study support.


• Generous annual leave entitlement.


• Social and wellbeing initiatives.


• Additional employee benefits package

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