Team Leader




Department: Legal




Employment Type: Permanent - Full Time




Location: Liverpool




Reporting To: Team Leader




Description



Keoghs are seeking a Team Leader to join our Pre Litigated Motor Team in Liverpool.They will manage and support a team of Pre Litigated Motor claims handlers.They will also manage a small caseload of complex motor claims.




Key Responsibilities

• The achievement of the team's targets and operational measures


• Delivery of a quality service


• Client service compliance


• Review and allocate new claims as appropriate with regards to the value and complexity of the case and approve offers from clients


• Identify the teams' training needs and recommend appropriate training solutions to meet performance requirements


• Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance


• Assist the Client Service Team with the preparation of client, team and sector analysis and statistics


• The Team Leader will report directly to the Head of Operations and support other Team Leaders as and when necessary. In addition, the Team Leader will handle a small caseload (c.50) of complex motor claims. The Team Leader will report directly to the Head of Operations and support other Team Leaders as and when necessary.

• Highly developed knowledge of processes, systems and procedures


• Strong technical knowledge of Motor claims


• Excellent analytical and problem solving skills


• Excellent understanding of client protocols


• Excellent communication skills


• Ability to utilise interpersonal skills to influence and negotiate


• Excellent organisational skills


• Able to initiate and maintain business relationships


• Shows commercial awareness in understanding of the market and industry


• Demonstrates a passion for the business and their role


• Demonstrates an understanding of business development strategies and a willingness to support