Client Manager (Social & Creative)

About Reply:

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply's services include Consulting, System Integration, and Digital Services.

Role Overview:

This role is a client-facing Account Manager position within a creative/social agency, working three days a week in the London Victoria office and two days remotely. You'll manage a varied portfolio of high-profile clients across sport, retail, beauty, automotive and regulated services, coordinating social-first campaigns, influencer and UGC projects, and always-on content. Day to day, you'll be the dependable point of contact for clients and internal teams alike-owning timelines, budgets and briefs to keep work on track and on brand.

Responsibilites:

• Act as a key client contact across multiple accounts (sport, retail, beauty, automotive, regulated), leading status calls and keeping stakeholders aligned.
• Plan, coordinate and manage social-first campaigns and always-on content, including social calendars, copy, creative assets and social strategies.
• Own influencer and UGC activity end-to-end: sourcing creators, briefing, coordinating approvals/usage rights and ensuring outputs meet client objectives.
• Manage day-to-day project delivery with the studio and strategy teams, providing clear briefs and overseeing workflows to keep deliverables high-quality and on brief. Track and manage budgets, pricing, invoicing and supplier relationships to deliver work on time and on budget.
• Monitor social platforms, trends and creators to feed proactive ideas, creative recommendations and opportunities into client work.
• Prioritise tasks, delegate effectively and flag when additional support is needed, ensuring smooth operations across accounts.
• Contribute ideas and strategic thinking to enhance creative output, championing bold, effective work that follows social best practice.

About the Candidate:

• 2-4 years' experience in a client-facing account management role within a creative or social agency, comfortable working in a fast-paced, changeable environment.
• Highly organised and detail-oriented, with clear and confident communication skills and the ability to juggle multiple projects at once.
• Deep interest in social media and creator culture - fluent across Meta, TikTok and YouTube, and actively spotting trends, formats and talent.
• Confident managing influencer and UGC projects, including creator sourcing, briefing, approvals, rights usage and alignment with client goals.
• Commercially aware and numerate, comfortable handling pricing, invoicing, suppliers and budget tracking.
• Strong eye for creative and enthusiasm for bold, effective social work, able to give constructive feedback and champion best practice.
• Proactive team player who can prioritise, delegate and support others, staying one step ahead of client and internal needs.
• Positive, collaborative mindset with plenty of curiosity, ideas and a good sense of humour.

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.