Location: Europe (Remote)
Job Type: Full-time, Permanent
Industry: Telecom / Software (OSS & BSS)
Work Mode: Remote (with occasional on-call or shift support)
Job Summary

We are looking for a Production Engineer to support and maintain live production systems used by global customers. The role focuses on SQL Server databases, cloud infrastructure (AWS), system troubleshooting, and production support . You will work closely with customers, internal engineering teams, and operations to ensure system stability, performance, and reliability.
Key Responsibilities

• Provide production and application support for live systems
• Manage and maintain Microsoft SQL Server databases
• Troubleshoot performance issues, database errors, and system outages
• Perform database maintenance (backups, indexing, monitoring, recovery)
• Execute application patches, upgrades, and releases with minimal downtime
• Plan and perform data refreshes and database migrations across environments
• Support cloud infrastructure on AWS (EC2, EBS, backups, monitoring)
• Analyze root causes of incidents and implement long-term fixes
• Communicate clearly with customers and internal teams on issue status
• Document solutions, procedures, and best practices

Required Skills & Experience

• Bachelor's degree in Computer Science or related field
• 5+ years of experience in Production Support, Application Support, DBA, or Engineering Support
• Strong hands-on experience with:
  
  • Microsoft SQL Server & SQL
  • Database performance tuning and troubleshooting
  • Windows and/or Linux environments
• Experience with:
  
  • Patching, upgrades, and migrations
  • Cloud platforms, preferably AWS
• Strong problem-solving and communication skills

Nice to Have

• Experience in telecom OSS/BSS systems
• Knowledge of Python, Docker, or MicroStrategy
• AWS, Microsoft, or SQL certifications
• Experience working with global customers and 24×7 systems

Why Join Us?

• Work remotely with a global team Shifts 8 AM to 5PM (Flexible to
  adjust to 24*7 rotation when
  required to meet SLA)
• Support mission-critical systems used worldwide
• Gain exposure to cloud, databases, and enterprise-scale production systems
• Opportunity to grow into senior engineering or DevOps roles