Operational Controls Oversight Manager



Please note this position is based in
Norwich and the successful candidate's contractual location will be
Norwich; other locations cannot be considered. (If you are relocating to Norwich, please note this on your application)




About Us:



At Aviva Investors, our expertise is in matching the right investment approach to each client's unique needs. As the global asset management business of Aviva plc, we bring together our broad investment capabilities to deliver client-focused solutions worldwide. Managing £273 billion in assets, our 1,000-strong team across nine countries is brilliantly connected, collaborative, and focused on delivering outcomes that truly matter.



Working together and acting responsibly are central to how we operate. We take time to understand what our clients want to achieve and design solutions that last - strengthening every portfolio with diverse perspectives and integrated thinking. Our long track record in sustainable investing reflects our commitment to doing the right thing for clients and communities alike.



Everyone at Aviva Investors plays a part in creating an exceptional client experience. With the scale and influence to make a real difference, we take our responsibility seriously. Join us and you'll find an inclusive, supportive environment where your contribution is valued, high performance is recognised, and you're empowered to shape your development.



We are recruiting for an
Operational Controls Oversight Analyst to join our
Controls Oversight & Assurance team within the COO function. This is a fantastic opportunity for someone who enjoys using data, insight and strong stakeholder relationships to improve governance, strengthen controls and help teams deliver great outcomes. Reporting into the
Head of Controls Oversight & Assurance , you will play a key role in supporting and enhancing Aviva Investors' global first line risk and controls framework.



With a global remit spanning Operations, Transformation, and IT, our COO team ensures an exceptional client experience. Whether it's optimising key processes, managing relationships with strategic partners, launching innovative new products, or onboarding clients seamlessly, every project is an opportunity to drive efficiency and innovation at scale.




A bit about the role:



As an Operational Controls Analyst, you will work closely with colleagues across Aviva Investors to support a strong and effective controls environment. You will use data and management information to provide insights, help monitor risks and controls, support governance activities, and contribute to ongoing process improvements. In this role, you will build relationships with a variety of stakeholders, help track and resolve issues, and play a key role in ensuring high-quality reporting and data.



As an Operational Controls Analyst, you will also have the opportunity to contribute to initiatives that improve the way we work, including the use of new technologies and GenAI solutions to enhance processes, increase efficiency and deliver better outcomes. This role offers excellent exposure across multiple business areas, with opportunities to broaden your experience and develop transferable skills that can open doors to future career opportunities across Aviva Investors.




Skills and experience we're looking for:

• Experience working within a regulated environment, with exposure to risk, controls, governance, compliance, audit, operations, business management or a related discipline. Asset management experience is beneficial but not essential.

• Strong analytical and reporting skills, with the ability to interpret data, identify trends and produce meaningful management information (MI).

• A passion for continuous improvement and an interest in finding smarter ways of working, including the use of technology and GenAI solutions.

• Strong communication and relationship-building skills, with the confidence to work collaboratively with stakeholders across different teams and levels of seniority.

• Well organised and able to manage competing priorities, delivering high-quality outcomes while maintaining attention to detail.

What you'll get for this role:



Our purpose, with you today, for a better tomorrow, is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague:

• Competitive salary (depending on skills, experience, and qualifications).


• Discretionary bonus opportunity, depending on individual performance and Aviva Investors' results.


• Generous pension scheme, Aviva will contribute up to 14%, depending on what you put in.


• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.


• Aviva-funded Private Medical Benefit to help you get expert support when you need it.


• Make your money go further with up to 40% discount on Aviva products, and other retailer discounts.


• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.


• Brilliantly supportive policies including parental and carer's leave.


• Flexible benefits to suit you, including sustainability options such as cycle to work.


• Make a difference, be part of our Aviva Communities and use your 3 annual volunteering days to help others.

Aviva is for everyone:



We're inclusive and welcome everyone. We want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.



Most of our people are smart working, spending at least 50% of their time in our offices every week, combining the benefits of flexibility with time together with colleagues.



We'd love it if you could submit your application online but if you require an alternative method of applying, please email us at
GlobalRecruitment@avivainvestors.com




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