Specialist Pre Litigated File Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Liverpool

Description

The file handler will be responsible for managing a pre litigated caseload of specialist casualty claims up to a reserve value of GBP 200,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.

Key Responsibilities
• To pro-actively manage a caseload of specialist casualty claims involving Public Liability, Employers Liability, Product Liability & Property Damage claims
• Specialist criteria may include but is not limited to:

- Fatalities and serious injuries

- GDPR, defamation and PR sensitive claims

- Multi Defendant claims

- Policy coverage issues

- Any claims as agreed with the client
• Maintain accurate data on relevant case management system
• Comply with set client SLA's
• Ensure quality service standards and productivity levels are maintained to a high standard
• Allocate new claims and set strategies
• Carry out supervisory tasks appropriate to level
• Assist with training and mentoring team members
• Undertake appropriate additional tasks provided by the Team Leader
• Attend Client review meetings and assist with client project work where applicable

Skills, Knowledge and Expertise
• Minimum 5 years claims handling and casualty experience
• Experience dealing with quantum up to GBP 100k
• Significant experience dealing with specialist claims with complex liability and quantum issues
• Excellent attention to detail
• Strong communication and negotiation skills
• Effectively prioritises workload
• Experience providing training or mentoring and supervising

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation