Do work that matters

The Chief Operations Office (COO) is the strategic centre and engine room of the Group, focused on delivering efficient processes relating to the origination, production, validation and fulfilment of transactions and trades across the Group as well as key regulatory programs. Core to the functions of the COO is a focus on customer. Every single process that we execute has a significant impact on the customer experience.

About the role

This role supports the Executive Manager, AI, Data & Analytics Strategy, in shaping and delivering the Data, Analytics and AI strategic agenda across COO. Working closely with stakeholders across business, technology and operations, the role helps translate strategic priorities into actionable initiatives, supports prioritisation and planning activities, and ensures progress is tracked to deliver intended outcomes and business value.

The role contributes to strategy development and execution across several high-priority areas of the bank, including Fraud, Scams, Financial Crime and Operations. Success will require strong strategic thinking, a solid understanding of Data, Analytics and AI, and the ability to partner effectively with senior stakeholders to drive initiatives from concept through to execution, helping accelerate the adoption and impact of Data, Analytics and AI across COO.

Your Responsibilities

• Contribute to the development, refinement and execution of the Data, Analytics and AI strategy, supporting an ambitious and transformative agenda.

• Develop strategic analysis, recommendations and executive-ready materials to support decision-making, governance and delivery of key Data, Analytics and AI priorities across COO.

• Support opportunity identification and assessment, translating strategic priorities into tangible products and initiatives with clear business value and ROI alignment.

• Lead and execute projects end-to-end by working with stakeholders across the Group. This includes identifying, framing and scoping strategic problems, project management, undertaking primary external and internal research, synthesising complex information, developing high-quality solutions, writing clear reports, and communicating findings succinctly to relevant stakeholders.

• Support the processes for continuous prioritisation of AI initiatives across squads and crews, helping ensure investment decisions are aligned to strategic objectives and value outcomes.

• Support the development of the BU's data, information and knowledge strategy, ensuring organisational readiness for AI adoption and scale.

• Support the development and execution of the AI adoption strategy in partnership with COO Operational Excellence & AI Enablement.

Your Skills & Experience

• Experience in business strategy consulting at a major consulting firm or corporate in-house strategy function.

• Exposure to the financial services sector is a plus.

• Experience in creating technical strategies for large organisations; excellent problem-solving skills.

• Ability to self-start, take ownership, work independently and drive outcomes on complex strategic cases, with demonstrated structured problem-solving capability and hypothesis-led thinking and analysis.

• Exceptional verbal and written communication and stakeholder engagement skills.

• An ability to inspire and influence others, with a proven ability to create a vision and build shared purpose across matrix reporting structures.

• An understanding of Data, Analytics and AI, with experience contributing to the delivery of strategic initiatives and business transformation outcomes (desirable).

At CommBank, we support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you're interested in.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 05/08/2026