Join a global technology services organisation that partners with some of the world's leading businesses to deliver critical IT services and customer-focused solutions. With a strong reputation for service excellence, innovation and operational delivery, this organisation offers the opportunity to work in a complex, fast-paced environment while making a genuine impact on customer outcomes.
Your new role
As the Service Delivery Manager, you will take ownership of a key customer account, ensuring services are delivered in line with agreed business objectives, governance standards, SLAs and performance expectations.Working in a complex operational environment, you will act as the primary point of contact for stakeholders, overseeing service performance, financial outcomes and continuous improvement initiatives. Previous airport industry experience will be highly regarded, as understanding the demands of a critical operational environment will help you hit the ground running.
Key responsibilities include:
- Leading the delivery of IT services and projects for a key customer environment
- Managing governance activities, stakeholder engagement and service reviews
- Monitoring and reporting on SLA and KPI performance
- Managing project budgets, forecasting and financial performance
- Coordinating internal and external resources to ensure successful delivery outcomes
- Overseeing third-party vendors and subcontractors
- Identifying risks and implementing mitigation strategies
- Driving service improvement initiatives and operational efficiencies
- Resolving service delivery challenges while maintaining high levels of customer satisfaction
- Ensuring services are delivered in line with customer expectations and business requirements
- Previous experience as a Service Delivery Manager within a large-scale IT environment
- Strong service delivery, governance and stakeholder management experience
- Proven experience managing and reporting against SLAs and KPIs
- Strong financial management experience, including budgeting, forecasting and commercial accountability
- Experience leading service reviews and driving continuous improvement initiatives
- Ability to coordinate cross-functional teams and manage competing priorities
- Experience managing third-party vendors and subcontractors
- Excellent communication and customer relationship management skills
- Previous airport industry experience will be highly regarded and is strongly preferred
- Ability to thrive in a fast-paced environment while balancing operational, commercial and customer objectives
- Opportunity to join a globally recognised technology organisation
- High-profile customer environment with genuine responsibility and ownership
- Exposure to large-scale enterprise service delivery operations
- Supportive and collaborative team culture
- Ongoing professional development and career growth opportunities
- Long-term career stability within a growing organisation
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
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