Who we are looking for

We are seeking a seasoned Business Process Management (BPM) leader who can scale and industrialize process mapping and procedure management across a complex, global financial institution. This role is critical to delivering the firm's 2026+ BPM strategy, including enterprise-wide process recertification, centralization of SOPs and supporting procedures, and stronger integration of risk, controls, and regulatory governance into business-as-usual operations.

What you will be responsible for

Reporting to the VP - Business Process Management, the AVP will play a hands-on leadership role in driving the next phase of BPM maturity across Global Delivery. The role acts as a custodian of process integrity, ensuring process maps and procedures are trusted management tools.

Key Responsibilities

• Lead enterprise-scale process mapping, remediation, and recertification programs using ARIS, ensuring complete and consistent end-to-end coverage across assigned business areas.
• Set, enforce, and continuously improve governance standards for documentation quality, recertification cycles, version control, and change management across process maps, SOPs, and controlled documents.
• Provide oversight to ensure that process maps, SOPs, supporting procedures, risks, and controls are tightly aligned, accurate, and audit-ready at all times.
• Oversee SOP and supporting procedure reviews within the central procedure inventory ,ensuring adherence to enterprise standards, regulatory expectations, and documentation best practices.
• Manage delivery against annual and multi-year BPM roadmaps, balancing BAU recertification requirements with strategic transformation initiatives.
• Lead, coach, and develop a high-performing BPM and procedure review team, building strong execution discipline, ownership, and quality mindset.
• Facilitate senior-level stakeholder workshops to drive ownership, adoption, and sustained use of BPM standards and documentation as core management tools.
• Sponsor and lead innovation initiatives to drive measurable improvements in efficiency, quality, and scalability of BPM and documentation outcomes.

Education & Experience

Bachelor's degree in Business, Management, IT, or related field.
10+ years of experience in BPM, process mapping, SOP governance, or operational risk.
Strong hands-on experience with ARIS, BPMN, and regulated financial services environments.

Why This Role Is Critical

This role underpins the Global Delivery 2026+ strategy by ensuring process and procedure documentation is standardized, auditable, and embedded into daily execution, risk management, and regulatory response.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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