Job Description

The Finance Agentic Automation team within the Finance Technology, Data & Transformation (FTD&T) group delivers critical initiatives that leverage automation and advanced technologies. We are looking for a Financial Systems Analyst with a Product Owner profile to lead the design and delivery of AI, Agentic, and self-service capabilities across multi-year US Regulatory and Finance automation programs.

This is a hands-on product role for someone who blends fin-tech knowledge, product ownership, and a strong system-design instinct owning solutions end to end from process analysis and architecture through deployment and post-production support in a highly regulated environment. The individual will report to Manager - Finance Agentic Automation and be based in Gurugram/Bengaluru India.

Responsibilities

• Own end-to-end product delivery - vision, roadmap, prioritized backlog, and lifecycle from ideation through post-production support for enterprise-scale AI/Agentic solutions.

• Translate business problems into scalable system designs - data models, API/integration patterns, data flows, and non-functional requirements (security, scalability, observability, explainability, auditability).

• Partner with engineers and architects to design and integrate AI/ML and GenAI components (LLMs, RAG, prompt engineering, agentic workflows, orchestration) into production business workflows.

• Make deliberate design trade-offs across accuracy, latency, cost, and scalability, including model selection, human-in-the-loop review, and deterministic vs. probabilistic decisioning.

• Identify and prioritize AI, GenAI, and intelligent automation opportunities, defining evaluation frameworks, KPIs, and responsible-AI guardrails.

• Author precise user stories, acceptance criteria, and functional/technical documentation; drive Agile ceremonies (Scrum/Kanban) using Jira or Rally.

• Act as the bridge between technical and non-technical teams, influencing stakeholders and driving data-driven decision-making to enhance product and business outcomes.

• Manage multiple concurrent initiatives in a fast-paced environment, fostering innovation, experimentation, and learning agility.

Qualifications

• Strong ability to translate business problems into technical solutions and system designs, including AI/ML and GenAI use cases; solid grasp of system-design fundamentals (data modeling, APIs, integrations).

• Hands-on experience in collaborating with engineers, and architects with AI/GenAI tools and frameworks, LLMs, prompt engineering, RAG, embeddings/vector stores, and agent orchestration; understanding of the ML/AI product lifecycle and model integration.

• Excellent communication and stakeholder-management skills, with the ability to articulate complex AI/technical concepts to varied audiences.
• Proven ability to collaborate across cross-functional teams and influence stakeholders to drivce alignment and delivery.

• Experience in product development and delivery across the full lifecycle in large-scale, complex environments.

• Proven expertise in requirements gathering, analysis, and documentation (user stories, acceptance criteria, functional specs).

• Hands-on experience with Agile (Scrum/Kanban) and delivery tools such as Jira or Rally; familiarity with BPM, data analytics, and open-source AI technologies. Comfort with scripting (e.g., Python) is a plus.
• Demonstrated learning agility, curiosity, and adaptability in emerging technologies, particularly in the evolving AI/Gen AI space

• Banking/Financial Services domain experience preferred, especially in data-driven or AI-led transformation.

• Bachelor's in Computer Science, Engineering, Finance, or a related technical field (preferred).

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.