Description and Requirements

Responsibilities

The Multimedia Support Engineer will coordinate, execute, and support the multimedia requirements of executive and routine meetings. This role involves providing technical support for audiovisual and videoconferencing equipment, ensuring high-quality customer service, and maintaining the integrity of conference rooms in a fast-paced corporate environment.

• Audiovisual and Videoconference Technology Setup: Setup, test, operate, and tear down audiovisual, videoconference equipment, and digital signage equipment.

• Technical Support: Provide technical support for audiovisual and videoconference systems, including troubleshooting and resolving issues.

• Videoconference Management: Execute all aspects of videoconferences, including call setup, end-user training, troubleshooting, and escalation of issues.

• Preventive Maintenance: Perform regular preventive maintenance checks and address issues with audiovisual, videoconferencing and digital signage equipment.

• User Training and Consultation: Provide consultation and education to end-users on presentation technology equipment.

• Technology Updates: Stay updated with current and new audiovisual and videoconference technologies.

Requirements

• Educational Background: High school diploma or equivalent; a bachelor's degree in a related field is a plus.

• Technical Expertise: Thorough working knowledge of audiovisual and videoconference equipment, including systems from manufacturers like Cisco and Crestron.

• Experience: Minimum of 3-5 years in AV and presentation technologies and customer service experience.

• Certifications: CTS certification and relevant training in multimedia systems are desired.

• Communication Skills: Strong customer service and communication skills.

• Problem-Solving Skills: Strong analytical and troubleshooting abilities.

• Team Player: Ability to work independently and excel in a team environment.

• Software Proficiency: Working knowledge of Microsoft 365.

Benefits We Offer

MetLife Japan offers a comprehensive benefits package that promotes work-life balance and employee wellbeing. Employees can take advantage of flex time policy and a generous time-off policy, national holidays, annual paid leave, special consecutive leave, and refreshment leave. We also provide full social insurance coverage, a commuting expense reimbursement, group insurance, and discounts on travel and English language lessons. To support work flexibility, employees also have hybrid work options, shortened working hours for parents with children in third grade or below, and a casual dress code.

About MetLife

MetLife Inc., through its subsidiaries and affiliates (MetLife), is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help individual and institutional customers build a more confident future. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Asia, Latin America, Europe and the Middle East.

MetLife Japan began operations in February 1973 as Japan's first foreign-owned life insurance company. Our purpose, "Always with you, building a more confident future," encapsulates our strong commitment to leveraging our global network and best practices worldwide to stand with our customers and build trust with our communities.