You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The position is responsible for processing of transactions under Billing Services. This includes the following transactions:

• Processes bad address tagging and untagging based on RTS mails.
• Prepares Sun Synergy Listbill 12 days prior to premium due date
• Generates Billing of Staff Preneed Plans every 1st day of the month.
• Ensures that duplicate billing notice under Special List is released within billing lead time.
• Releases Overloan Collection letter for SLOCPI and SLGFI within 24 hours of receipt from Data Center.
• Completes the Optional Rider Built in Rider Report on or before the 25th day of the month.
• Reconciliation of Xytron, Philpost and SL report. handles payment to Xytron and couriers and conducts periodic site visit.
• Prepares duplicate notice within 24 hours from receipt of request.
• Monitors and files daily SLFPI Billing Register.
• Handles Billing Exemption Report within 4 days from generation of report for SLOCPI and 10 days for SLGFI.
• processing of ADA and ACA set up, cancellation and update
• Processing of APO quote and set up
• Processing of Premium Offset quote, set up and cancellation
• Processing of change mode
• Generation of Preneed Certificate of Full Payment
• SLOCPI RTS Mail Upload, Monitoring tool, Release of Closure Letter
• SLGFI Worksite Billing - DEPED, PNP, Corporate, SD Military
• SLGFI/SLOCPI Worksite and Corporate Billing
• SLGFI Employee/Company Update
• SLOCPI Listbill and Listbill Tagging/Cancellation/Set-up
• SLOCPI SLGFI LRS Preparation
• Ensures that productivity, service level targets and standards are maintained at all times.
• Works with Supervisor in the development/improvement of guidelines, processes, and procedures to increase efficiencies and respond to changing needs of the customers
• Assists the Supervisor in planning, development, and coordination with other departments for projects related to billing and other improvement initiatives
• Acts as back-up in conducting training to new hires following the policies and procedures set by the unit/company
• Provides accurate replies regarding Billing inquiries from other section/department/ advisors and clients.
• Handles monthly group email reply.

Education and Experience Indicate the minimum education and experience required to perform the work. Include specific professional designations, licenses, registrations, etc. required to perform the job.

Minimum Typical Education

• Graduate of any 4-year business course

Minimum Typical Experience

• At least 3 years relevant professional expertise
• Three to four years of customer service experience is preferred

Job Category:
Customer Service / Operations

Posting End Date:
30/08/2026