Global Payments is launching a premium eCommerce growth and optimisation service to help merchants improve payments performance and unlock additional revenue. We're looking for a Merchant Success Manager - eCommerce to own the experience and outcomes for merchants enrolled in this paid service.



This role is all about
delivering value . You'll work closely with merchants to understand their goals, coordinate expert teams, and ensure payments optimisation initiatives translate into real commercial results.




What you'll do

• Sell and support sales of Global Payment's new Professional Service offering


• Act as the main point of contact for merchants using our paid eCommerce growth services.


• Own merchant outcomes, success plans, and ongoing service delivery.


• Coordinate technical and optimisation activity across specialist teams.


• Lead regular merchant reviews focused on performance, value delivered, and next opportunities.


• Ensure merchants benefit fully from enhanced SLAs, reporting tools, and premium fraud solutions.


• Identify risks early and keep merchants on track to achieve their objectives.


• Demonstrate the value of the service through clear outcomes and results.

What success looks like

• Merchants seeing measurable improvements in payments performance


• Strong merchant satisfaction and retention of paid services


• Clear delivery of value against agreed success metrics


• Effective coordination across growth and technical teams

What you bring

• Experience in customer success, professional services, or complex account management


• Strong communication skills and confidence working with senior merchant stakeholders


• Commercial mindset with a focus on outcomes and ROI


• Ability to navigate technical and commercial conversations


• Organised, proactive, and comfortable working cross-functionally


• Interest in eCommerce, payments, and digital commerce optimisation

Why join Global Payments

• Be part of a new, premium eCommerce services offering


• Work directly with merchants to deliver real revenue impact


• Collaborate with experts in payments, technology, and optimisation


• Help shape how eCommerce success is delivered at scale

What we offer you

• A multifaceted role with a high degree of responsibility and a broad spectrum of opportunities


• A modern and flexible work environment and a dedicated, motivated, and supportive team


• Time to support charities and give back to your community


• A fantastic range of benefits designed to help support your lifestyle and well-being

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