Job Description

Help accelerate how teams across JPMorganChase use artificial intelligence to deliver measurable impact. In this role, you will shape firmwide learning, awareness, and change efforts that build practical AI literacy and support responsible adoption. You will partner with stakeholders across the Commercial & Investment Bank to create clear, engaging enablement experiences and communications. You will also help make AI tools and information easier to find and understand through a centralized inventory. If you enjoy combining learning, communications, and emerging technology, this is a high-visibility opportunity to grow your impact.

As an AI Knowledge Enablement Senior Associate in the AI Enablement team within the Commercial & Investment Bank , you will support the design, delivery, and scaling of AI upskilling, awareness, and change management initiatives. You will help employees understand where AI shows up in day-to-day tools and how to adopt AI capabilities responsibly. You will maintain a centralized AI Tool Inventory and support a structured communications approach to AI across the Commercial & Investment Bank. You will work across a diverse set of partners to drive adoption, engagement, and continuous improvement. You will help translate complex AI, technical, and regulatory topics into clear, practical materials that teams can use.

Job Responsibilities

• Support and deliver cross Commercial & Investment Bank AI upskilling initiatives from design through implementation and continuous improvement
• Deliver AI training that builds foundational AI literacy
• Support change management activities that promote responsible AI adoption and embed AI into everyday ways of working
• Develop and maintain an AI Tool Inventory as a one-stop shop for information on AI tools, ensuring content stays accurate, current, and aligned with firm policies
• Conduct analysis to identify gaps in existing AI upskilling and awareness initiatives and support targeted solutions to close gaps
• Draft and refine communications materials, including intranet content, newsletters, and leadership talking points, to support a multi-layered AI communications strategy
• Track progress and engagement across AI knowledge initiatives, reviewing participation, feedback, and adoption data to identify where additional interventions are needed

Required Qualifications, Capabilities, and Skills

• Experience in communications and/or upskilling, learning, and development roles
• Foundational knowledge of artificial intelligence, machine learning, and generative artificial intelligence, including basic prompt engineering concepts, key risks, and responsible AI principles in a regulated environment
• Strong verbal and written communication skills, with ability to translate complex AI, technical, and regulatory topics into clear, concise, practical materials
• Proven ability to deliver multiple initiatives to conclusion across a diverse group of partners while managing competing priorities
• Proficiency in Microsoft Excel and PowerPoint, including ability to analyze data and produce clear, well-structured materials
• Strong organization, attention to detail, and learning agility, with ability to quickly assimilate new AI tools, policies, and regulatory developments
• Bachelor's or Master's degree in a relevant field or equivalent practical experience

Preferred Qualifications, Capabilities, and Skills

• Experience with AI and knowledge of financial services

#AIEnablement_jobs

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.