Aramco is one of the world's largest integrated energy and chemicals companies.



Aramco Europe is headquartered in The Hague with offices across the continent. For over 60 years we have supported Aramco with a wide range of activities from facilitating safe and reliable delivery of energy to customers around the globe to pushing for breakthroughs in research and innovation.



Our services include in-depth technology advice and support in established and emerging sectors of oil, gas and energy, as well as finance, HR, legal, PR and communications.



We work with the very best industry suppliers to drive our operations to secure our position as a world leader in energy and chemicals.




Goal



Provide technical support to AOC employees in order to ensure a safe and healthy work environment and proper functioning of systems and networks




General Profile

• Has developed specialized skills or is multi-skilled developed through job-related train ing and considerable on the-job experience


• Completes work with a limited degree of supervision


• Likely to act as an informal resource for colleagues with less experience

Key Responsibilities



Provide technical support to ensure proper functioning of AOC's network and company facilities

Assure recorded problems are addressed and resolved in a timely fashion

Responsible for the execution of maintenance, modification and repair activities

Monitoring of compliance with contractual commitments, directing technical and administrative tasks related to the operation of the facility infrastructure and assuring compliance with Saudi Aramco's policies and procedures

Perform other miscellaneous duties as directed by Supervisor or Senior Team member




Functional Specific Responsibilities



Building Security Services

• Responsible for patro ls and surveillance activities to ensure protection of the building, facilities and AOC personnel in the AOC The Hague office


• Controlling access of peop le and incoming and outgoing mail/goods


• Ensure the proper functioning of alarm systems and safety equipment through maintenance checks and recommend on enhancements


• Ensuring incidents and emergencies are successfully dealt with and are in line with procedures

Facilities Services

• Coord inate in-house moves of workspaces


• Coord inate inspections of facil ity equipment/systems and ensure operation of systems/equipment is within specified parameters


• Maintain the technical condition of the building, the installations and th e facilitation of a safe workplace for all employees at AOC The Hague


• Ensure incidents and emergencies are successfully dealt with and are in line with procedures

Technical IT Support

• Provide 1st, 2nd and 3rd line IT support to AOC employees and remote PMT users and ensure proper functioning of AOC's network technology


• Review operating and security reports generated by the LAN computing platforms


• Support, maintain and enhance existing computer applications and other network systems


• Offer hardware support for AOC's network technology, which provides comprehensive international and domestic systems service and support to all AOC depa rt ments, Divisions and PMT sites in AOC's area of operation


• Support the installation, administration and maintenance of multiple LAN & WAN subsystems operations


• Support the enhancement and development of computer software and hardware


• Support testing and evaluation of IT systems

Contacts



External

• Maintains contact external with hardware vendors related to maintenance of vendor products, with contractors providing office related servicesand with official government organization for safety approvals


• Maintains contact with contractors, visitors and other for the purpose of establishing identity and access control

Internal

• Maintains contact internal with personnel on issues relat ed to Office equipment and services, with IT business unit to report facility related issues, and with the Managing Director to plan office distribution

Requirements



Technical High School diploma

Excellent communication skills in Dutch and English

Minimum of 4 years of relevant work experience, preferably in the field of the respective functional area




Functional Specific Requirements



Building Security Services

• Able to operate gate equipment including X-Ray Machine and Explosive Detector

Facilities Services

• Affinity with power, electrical and/or mechanical equipment including generators, critical and essential PDU's, UPS, switchgear, chillers, Air handling units, computer grade cooling systems, DC Power Systems, and building monitoring/control systems


• High school diploma complemented with degree in Security or related field (for Security Officer role)

Technical IT Support

• Experience with IT-support, including 3rd line support

Required Competency Levels



Initiative

Addressing Gaps in Work

• Shows an active interest in own work and suggests improvements to current ways of working.

Motivating and Energizing Self and Others

• Motivated to perform tasks unt il personal goals are met and desired results are achieved.

Self-Starting

• Executes tasks in a time ly manner without being asked; independently drives work to completion with minimal instruction.

Quality Orientation

Understanding Quality Standards/Knowledge of Standards of Excellence

• Builds knowledge of st andards of excellence for products and services within the organization.

Applying and Maintaining Quality Standards

• Applies quality standards and ensures accuracy and completeness of individual work output s.

Measuring and Tracking Quality

• Reviews own work outputs to ensure quality standards are met.

Collabor at ion/Te amwork

Delivering Information and Assistance

• Willingly and openly shares information with others in a timely manner; readily offers support for others whenever possible.

Role Identity and Interpersonal Interactions

• Acknowledge one's role on the team and how own role contributes to the common goals of the team.

Building/Maintaining Relationships and Fostering Cooperation

• Builds relationships with colleagues and works cooperatively with others in alignment with team objectives.

Customer Focus

Identifying and Anticipating Customer Needs

• Asks the right questions and listens directly to customers to gain an understanding of their needs; accurately identifies and defines customers' needs or issues.

Customer Care/Service

• Responds to standard requests from internal/external customers; performs necessary duties consistently and reliably to meet customer expectations.

Following Customer Service Trends

• Keeps current on best practice and trends in customer service and customer care, is compliant with internal best practices and standards.

Accountability

Taking Responsibility and Ownership

• Learns to take responsibility and ownership for own tasks, decision and outcomes.

Driving and Delivering Results

• Delivers consistent results and meets predetermined deadlines within the scope of own job/role; is accountable for own projects.

Managing Expectations and Working Through Setbacks

• Acknowledges personal errors and problems without passing blame.

Required Competency Levels (cont)



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.



Requisition ID: 1094