Main Accountabilities:

Learning programmes coordination & delivery

• Follow up with internal trainers on course outline and training materials

• Register employees for internal & external learning course

• Coordinate resources and logistics for learning courses

• Prepare brochure for learning courses for communication to participants

• Liaise with internal and external trainers on resources and logistical arrangements

• Assist in providing support to instructors on logistic matters during training sessions

• Track and report employee participation rates in learning programmes

• Assist with post course administration, include conducting post-learning evaluation survey, archiving training materials, training recordings, participation reports.

Record of CPD activities

• Input CPD activities to support the provision of management information

• Respond to employee queries relating to CPD activities

E-learning system

Assist with maintenance of internal e-learning systems to monitor participation

• Assist in designing & uploading courses on internal e-learning system

• Respond to employee queries relating to internal e-learning system

Professional certifications

• Provide support on exam registration, annual subscription payment

• Provide coordination and administrative support in the application of sponsorship program

• Maintain & update list of sponsorship recipients

Other responsibilities

• Maintain employee exits and retirement records

• Update employee master list, CPD activities records

• Facilitate payments to vendors & archive payment documents

Knowledge

• Knowledge of L&D operations, program coordination, and learning cycles

Generic Skills & Competencies

• Good data analysis and reporting skills

• Demonstrate strong written and verbal communication skills in both English and Vietnamese, adjusting tone, clarity, and structure for different employee group

• Exhibit behaviours consistent with the Firm's values, acting as a credible representative of the People function in all employee interactions

• Represent the Firm through respectful, consistent, and service-oriented communication

• Understand L&D's role in building a learning culture, encouraging engagement rather than solely administering training logistics

• Demonstrate strong organizational and time-management skills, effectively managing multiple priorities

• Adopt a proactive, solution-focused approach and work independently with minimal supervision

• Ensure accuracy and attention to detail in data handling, reporting, and learning compliance documentation

Requirement

• A minimum of Bachelor's degree in Human Resources, Business, Education, Psychology, or related fields.
• At least 2-3 years of related work experience required
• Prior working experience in internal HR services at global professional services firms will be highly advantageous
• Fluent Vietnamese and English language (speaking, listening, reading, and writing) in social and business communication at a minimum Business Level
• Proficiency in MS Office 365 applications
• Vietnamese nationality